Reference

Terms Conditions for Your Account

These Terms & Conditions govern how you use your luckyclub account, process transactions through bKash, Nagad or Rocket, and interact with our platform. Access and eligibility depend on your local law and eligible regions — read through so you understand what applies to you.

bKash, Nagad, Rocket paymentsAccount holder rightsEligibility by regionDispute process
luckyclub Terms Conditions for Your Account
POLICY HELP

How to Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or you need to raise a dispute or request a change to your account status, we have three paths open. Each one connects you to a team member who can address policy questions directly — not a generic queue. Whether you want clarification on a withdrawal hold, need to understand eligibility, or wish to close your account, pick the channel that suits you.

Live Chat Tap the chat icon from any page on mobile or desktop. A support agent can explain any clause in these terms, walk you through account verification requirements, or escalate a dispute to the relevant team on the spot.
Email Send a message detailing your query — include your account username and the specific section of these terms you need clarified. We aim to respond within one business day with a written explanation you can keep for your records.
Account Request Form For formal requests — account closure, data export, or dispute escalation — use the structured form inside your account settings. This ensures your request is logged, timestamped, and routed to the correct department without back-and-forth.
POLICY INTEGRITY

How We Handle Your Data and Account

These Terms & Conditions also shape how we store, process and protect the information tied to your account. Every clause here reflects actual operational practice — from how long we retain transaction records to what happens when you ask us to delete your data. We keep things transparent so you know exactly where you stand with your account, your funds, and your personal information.

Data Retention

We retain account data and transaction history for as long as your account remains active, plus a period required by applicable regulation after closure. You can request a summary of stored data through our support channels at any time.

Cookie Use

Our platform uses cookies to maintain your session, remember device preferences, and monitor performance. By accepting these terms and continuing to use the site, you consent to cookie placement as described in our separate cookie notice.

Account Security

You are responsible for keeping your login credentials private. We use encrypted connections and OTP verification on sensitive actions like withdrawals. If you suspect unauthorised access, contact support immediately to freeze your account.

Payment Record Handling

Deposits and withdrawals via bKash, Nagad or Rocket are logged with timestamps, amounts and reference numbers. These records support dispute resolution, compliance checks, and your own transaction history visible inside your account dashboard.

Data Deletion Requests

You may request deletion of personal data by contacting support via live chat or email. Once verified, we remove personal identifiers within a reasonable timeframe, though anonymised transaction records may be retained where regulation requires.

Who to Contact for Changes

Any request to amend personal details — name, phone number, linked wallet — must come from the verified account holder through live chat or the in-account request form. We do not accept changes via third parties or unverified channels.

Common Questions About These Terms

Below are the questions account holders ask most often about our Terms & Conditions. Each answer points you to the specific process or right involved so you can act on it straight away rather than search through the full document.

They apply the moment you open an account or continue using an existing one. Every deposit, withdrawal, or session on the platform falls under this agreement. If you have not read them yet, do so before your next transaction.

We post updates on this page and the revised version takes effect once published. We encourage you to check periodically. If a change materially affects your rights, we aim to flag it through your account dashboard or email where possible.

Depending on severity, consequences range from a warning to temporary suspension or permanent account closure. If funds are involved — for example, misuse of a promotion or duplicate accounts — we may withhold balances pending internal review.

Eligibility depends on your local law and whether your region falls within our supported service area. We do not provide legal advice on jurisdiction — it is your responsibility to confirm that using this platform is permitted where you reside.

Contact our support team via live chat or email and request closure. Once identity is verified, we process the closure and return any remaining balance to the bKash, Nagad or Rocket wallet linked to your account, subject to verification.

You can request a copy of your stored data, ask for corrections to personal details, or request deletion of identifiers. Submit the request through live chat or the in-account form and we handle it within a reasonable timeframe after verification.

Yes. Any deposit or withdrawal routed through bKash, Nagad or Rocket is governed by these terms, including verification requirements, processing conditions, and dispute procedures. Your mobile wallet provider's own terms also apply on their side.

Raise the issue through live chat or email with your account details and a clear description. We review internally and respond with a resolution or next step. If unresolved, you may escalate through the formal request form in your account settings.

No. Accounts are non-transferable. Each account is linked to one verified individual, and sharing or selling access violates these terms. If we detect third-party use, the account may be suspended and balances held pending investigation.

These terms are governed by the laws of the jurisdiction where our operating entity is registered. Any formal dispute follows the resolution process described here. We recommend reviewing the applicable section or contacting support for clarification.